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answer text |
<p /> <p /> <p>It's really important that DWP staff have the skills required to support
a range of claimants: to respect their individual needs, including those related to
their health conditions and disabilities and it is DWP Policy to ensure staff have
those necessary skills.</p><p> </p><p>Jobcentre Advisers, after initial compulsory
training sessions can regularly update their knowledge through access to a comprehensive
training programme. This training focuses on raising awareness of the individual's
personal circumstances, and also recognises that disabilities and health conditions
can affect individuals in different ways.</p><p> </p><p>Further support for claimants
is available from Disability Employment Advisers who receive additional training which
has been designed in conjunction with Specialist DWP Occupational Psychologists to
enable those advisers to provide effective support to people with particular complex
needs.</p>
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